Porsche CPO warranty problem?

Recently, I posted here regarding an issue I have been experiencing with my
'02 996 TT. Specifically, it "pops" out of second gear while
de-accelerating unless I keep light pressure on the gearshift with my hand.
Now, I may have a problem getting it fixed.

Background info:

I purchased this car from a reputable Porsche dealership about a year and a
half ago. It had 18,200 miles on it and was being sold as a "Certified
PreOwned Vehicle" under the Porsche CPO program. The CPO warranty was for
two years from date of purchase.

Within a day or two, I noticed the second gear issue. I also noticed a
minor problem with the CD player (only plays out of the left side speakers).

During a follow-up visit to the dealership, I mentioned these issues to the
salesman from whom I bought the car and I asked him if they were covered
under the CPO warranty. He indicated yes, and also checked with an
associate who agreed. I was told to make an appointment at my convenience
and their tech would take care of it. (He suggested it was "probably" a
minor cable adjustment).

He also told me that he had noticed the "pop" out problem also, either the
day before or the morning of the day I took delivery.
He had driven the car briefly .... I believe it was to put gas in it .....
just before I picked it up and he recalled the transmission popping out of
second gear as I described.

I waited until the car was otherwise due for service, but before the
warranty expired. The car runs fine and the "pop out" issue is more of a
nuisance than a major problem. I have only put 2000 miles on the car since
I took delivery and store it during the winter months.

10 days ago I brought it to the dealership for the annual service and also
to address the second gear issue and the minor problem with the CD player.
I received a phone call a couple of days later. Seems the CD player was not
covered under warranty, but the second gear issue *was* covered according to
the service manager. Unfortunately, it was not a simple cable adjustment
however. The fix involves removing the transmission and replacing a gear.
(I assume this is the 2nd gear syncro gear). The service manager indicated
the work would take about a week and wanted to know if they should proceed,
or did I have plans for the car. I asked them to go ahead and repair it.

Today, I was told that the dealership and Porsche are "fighting" over the
warranty coverage. Seems that if they (Porsche) determines the failure is
due to a design or workmanship issue, it's covered. If they determine it's
due to abuse, it's not. There's also a question as to parts availability.
Apparently in the past this problem (not totally uncommon, I've discovered)
was resolved by replacing the entire transmission. I was told that they
later authorized replacing the failed parts only. But, meanwhile, my car
sits and there's a question as to if the repair will be done under warranty
or not.

My position is this.

I bought the car with 18,200 miles on it. It was advertised and purchased
as a Porsche approved CPO vehicle. It's supposed to be 100% checked out and
free of any major problems. I can accept the CD player issue. But not the
transmission problem.
The problem with the transmission existed before I took delivery. The
salesman acknowledged that it happened to him when he drove it just prior to
me picking it up.

I think Porsche should belly up and fix it.

I asked about "worst case" if they refused. It could be a $10,000 "fix" ...
out of my pocket.

Interested in opinions/recommendations or any input from officials from
Porsche.

Richard Eriksson

particularly if the dealer will agree that the problem was pre-existing you
and he should be able to get it fixed - you can also try the "if you can't
fix it under warranty then you have to take the car back and I'll buy
another one" but you shouldn't have to go that far

oh, and I had the display on my CD player/cassette player replaced under the
same kind of warranty so they ought to fix the CD also


"Eisboch" <rce.DeleteThis@nowhere.com> wrote in message
news:J7adneJh8e3XxU3anZ2dnUVZ_ualnZ2d@giganews.com...
> Recently, I posted here regarding an issue I have been experiencing with
> my '02 996 TT. Specifically, it "pops" out of second gear while
> de-accelerating unless I keep light pressure on the gearshift with my
> hand. Now, I may have a problem getting it fixed.
>
> Background info:
>



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